Return & Exchange:
We guarantee to accept return or exchange within 14 days after the delivery date of your order if you are not satisfied with the articles you received, or there is any quality problem with the items.
Items need to be original condition to be returned:
- Unworn
- Unwashed
- In the original packaging
Return Process:
- Please email us (service@raiify.com) to request a return or an exchange, and indicate your order number in the email.
- We will provide you with the return address.
- Ship the item/order back to us to the address provided.
- Provide the tracking number to our service.
- We will issue a refund as soon as we receive the returned package. We will ship you a new item as you request (with the same price) after we receive the returned package if you request an exchange.
Return Postage & Refund:
Buyer is responsible for international return shipping cost and any related expenses. We do not offer pre-paid label.
You will be refunded the product value that you paid. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refunded to your original mode of payment.
After your return has been delivered and accepted, your refund or your new exchange process will be initiated within 24 hours.